Page Installation and Maintenance Manual Users Users created while managing a specific company will be automatically assigned to that Company. The User will still be able to dial other Users on the system however they will not be able to do this via the Users Directory.
Meet Me Conferences Meet Me Conferences created while managing a specific company will be solely for the use of this Company. If you wish to configure features available via a Company for the global entries, such as the Park Timeout, call recording etc, create a Company called Default and configure the feature required. The following number of concurrent connections trunks are supported: SS — 68 S — S — Page Installation and Maintenance Manual installation and a Trunk licence is required to activate a further channel.
Trunk Licencing To increase the number of ISDN connections on a module Trunk licences must be purchased and the relevant number of channels entered into the Capacity field of the relevant Trunk. Route of an Incoming Call The following diagram displays the route of an incoming call to the system. Call is received by a Trunk Number dialled matched against Network Termination mode is pretending to be an exchange so that other PBXs can connect to the system.
NT mode can be configured as follows: In Manager select Trunks Select the relevant module containing the trunk required, eg CallServer Creating a H. Please note that the required number of Trunk licences one per channel must be entered to use this facility please refer to page 20 for further details.
This may be the account number supplied by the SIP provider. Page Installation and Maintenance Manual Please note that SIP providers do not accept Overlap Dialling default therefore the LCR Plan entries routed to a SIP trunk must be configured to collect the digits and send them en-bloc, similar to the following example for dialling national numbers.
Page Installation and Maintenance Manual It is recommended that a default entry be created in which the Number Match field is left blank, as shown by the first entry in the diagram above. This example will route all incoming calls to the Main Department unless a specific entry exists. Please refer to the Call Recording section from page for further information. Page Installation and Maintenance Manual Examples A User on extension dials an external number, which is matched by the default Dial Plan entry.
Page Installation and Maintenance Manual When configuring this facility it is recommended that Dial Plan entries similar to the following examples are created for all ranges of extension numbers used on the system to ensure that internal calls display the extension number calling rather the number entered in the Translate CLI To field in the above Dial Plan entry eg Select Apply if a change has been made to the Time Plan field In the Number Match field enter the number to be dialled by eg the User From the Action list box select the Action required please refer to page for a full list of the functions of each Action Page Using Area Codes Installation and Maintenance Manual This diagram gives an example of a LCR Plan entry which will route calls to a specific Trunk s via a prefix.
This diagram gives an example of a LCR Plan entry, which is used to route calls via a specific carrier. Using Area Codes Where an incoming CLI match is not found within a Contact it may be useful to display where the call has originated from. Page Configuring Music Channels Installation and Maintenance Manual Please note: The number of digits must match the number of possible digits; some exchanges may require multiple entries.
A list of ready-made UK Area Codes is available with the maximiser system and can be imported into the configuration. This file must be stored in the correct format and stored in the ftp directory of the Call Server as follows. Page Installation and Maintenance Manual Finally the relevant Music Channel must be configured to use the analogue phone port as the source for the hold music. Page Using Events Installation and Maintenance Manual Please note: it is your responsibility to make your own arrangements with the Performance Rights Society www.
This example Dial Plan entry can be used to activate all Events. Dialling would activate Event 1, would activate Event 2 and so on. Relay Input ports. Please take this into account when planning capacity for your requirements. Please refer the Reseller area of the SpliceCom website for installation instructions. Voicemail Licensing VoicemailPort licence Each S, S, NSG and are supplied with 2 simultaneous connections to voicemail, and the Call Server is supplied with 4 simultaneous connections.
One licence per concurrent call is required, the licence will be released once the call has been answered. Page Installation and Maintenance Manual Configuring the default Voicemail Port Each system will have one Voicemail Port called BuiltIn which will control voicemail for the entire system by default. Page Installation and Maintenance Manual Creating a Voicemail Port for use with an external voicemail server If voicemail is running on an external server an additional Voicemail Port must be created as follows: In Manager select Voicemail Ports Select the Add button Enter a Name for the Voicemail Port, using alpha-numeric characters only, begin with a letter and do not use any punctuation.
This will determine how digits dialled by the voicemail server are handled. In the H address field enter the domain name or IP address of the external PC that is providing the voicemail service. Please refer to the Configuring Music Channels from page for further information. If there are insufficient licences available this setting will not be saved. MessageBox licences can be also assigned, removed or viewed for each User within Manager Assist. Page Installation and Maintenance Manual Ensure that the relevant Voicemail Port has been configured with a Dial Plan otherwise the voicemail server will not be able to dial the digits entered in the Telephone Number field.
A Voicemail Contact entry as describe above can also be created via a Dial Plan entry similar to the following example: By dialling, for example, , the above example Voicemail Contact entry would be created Page Installation and Maintenance Manual Messages are stored until listened to and are then deleted after 7 days unless manually saved. A message is marked as old after listening to the first 10 seconds. To assist with the management of messages the following options are available: Play the Help message, then return to your previous position Skip forward by 2 seconds Delete the message you are currently listening to If left blank the short code will access the greeting for the User on whose extension the short code was dialled.
The User will be prompted for their Voicemail Access Code, this number should be entered followed by a hash. Please note that a User can only monitor up to 8 voicemail accounts at any one time. Page Installation and Maintenance Manual By dialling, for example, the Alternatively, the above example Dial Plan entry Voicemail Contact entry created above would be can be used to remove all Voicemail Contacts removed. Page Installation and Maintenance Manual This example Dial Plan entry will allow access to change their setting, such as their voicemail access code, for example.
Programme the Modify button to dial this entry. This example Dial Plan entry will allow Users to recording their permanent greeting. Page Installation and Maintenance Manual d Copy — send the new voicemail message in an email message.
The voicemail message will still be considered a new message on the voicemail server. Immediately delete the voicemail message from the voicemail server.
In a busy environment this means that several people can be leaving messages rather than having to wait for the paging extension to become free. Page Installation and Maintenance Manual If there are insufficient licences available these settings will not be saved. MessageBox licences can be assigned,remove or viewed for each Department within Manager Assist. Select Configuration Aids and then under Departments select System Licences Once a MessageBox licence has been assigned, a Department will have use of the following facilities: Listen to messages as described in the Accessing voicemail section from page Page Installation and Maintenance Manual The caller by default will have 5 minutes to leave a message.
Page Installation and Maintenance Manual Please note that the Voicemail Enabled field must be ticked to allow callers to be automatically transferred to voicemail please refer to the Enabling voicemail section from page for further details.
Please note: Ensure that the relevant Voicemail Port has been configured with a Dial Plan otherwise the voicemail server will not be able to dial the digits entered in the Voicemail Assistant Telephone Number field. Please refer to Remote Access to Department Voicemail section on page for further details. Page Installation and Maintenance Manual Please note that a User can only monitor up to 8 voicemail accounts at any one time.
Page Voicemail Settings Installation and Maintenance Manual Using Voicemail Call Back When a new message is received by a Department the voicemail server can be configured to ring a User and deliver the new message.
Please note: Up to 7 greetings can be recorded for a Department; Daily greeting, Permanent greeting, Out of Hours greeting used when a Department is using Out of Hours or Timed Out of Hours Mode, please refer to page for further details , In Meeting greeting, At lunch greeting, On holiday greeting and Off-Site greeting used when a Department has an Out of Office Message configured as described Page Installation and Maintenance Manual Recording a permanent greeting To create a Permanent greeting for a Department a Dial Plan entry similar to this example can be used.
On dialling the short code the current greeting will be played. Please refer to page for further details. The caller will just hear ringing if this facility is not used Music on hold between announcements will only be played to external callers.
Please use alternative codes to provide a greater level of security. Page Installation and Maintenance Manual Repeat steps 2 to 6 to enter all options to be available to the caller. Using a Timed option The Auto Attendant can contain an option that will wait 3 seconds for the caller to make a choice. If a choice is not made the call will be automatically transferred to a specified number. AA or! Record a greeting to announce the options using a Dial Plan entry as explained on page , however in the Translate To field enter!
One licence per channel required should be purchased and entered on the database. Please refer to the Installing Licences section from page 20 for further information. The number of ESP channels to be used should be entered in the relevant Voicemail Port within the Enhanced Speech Services Capacity field and the Extended Attendant field should be ticked as shown in the following diagram. Page Installation and Maintenance Manual Creating a multi-layer Auto Attendant Instead of transferring the caller to an extension a Menu Item can be configured to present the caller with another menu of options.
The Form containing the required menu should be created first as described above and then selected from the Go To list box of the required Menu Item as shown in the following diagram. Page Using Variables Installation and Maintenance Manual Using a Wild Card in a Menu Item Where a large number range is to be used within a Form, for example when offering a caller the option to dial an extension number if known, a question mark?
Outside of these hours a caller can presented with an alternative Form as specified in the Go To Out of Hours field. Page Call Recording Installation and Maintenance Manual Call Recording The voicemail application provides the ability to automatically record calls on the maximiser system.
To send inbound call recordings to an email account the following configuration can be used. Please note that to use this facility Voicemail Email must set up first as detailed on page Page Installation and Maintenance Manual In the Company Details configuration form enter the name of the User or Department to be used to store incoming call recordings in the Inbound Record Mailbox field, similar to the following example. This User or Department must be configured for call recording as per the InboundRecordings department described above.
Page Installation and Maintenance Manual To set up automatic outbound call recording create a Dial Plan entry in the relevant Dial Plan similar to this example.
For further information on creating a Dial Plan entry please refer to the Working with Dial Plans section from page If the User making an outbound external call via the above Dial Plan is a member of a Company the resulting message will be stored in the voicemail box specified in the Outbound Record Mailbox field in The Transmission Complete message will be received when the transfer is complete.
Enter Quit when finished. This back up script will also back up the internal web server, please refer to the Internal Web Server section from page for further details. Page Installation and Maintenance Manual Custom Script The Custom Script option available in Manager via Utilities can be used to open a customised web page designed to display information to help you administer the maximiser system, for example, a page to display a list of Users with DND set. Setting up IP Routes At present the maximiser only supports static IP addresses therefore you will need to enter details of the remote network.
Page Call Status Installation and Maintenance Manual At the top right of each page will be four icons that provide the following facilities: Refresh - refresh the current page Help — view the Help page for this page Manager Assist — return to the Manager Assist main menu Home — System Passwords password This access to the system is password protected and the default password for each is.
Page Importing And Exporting The Configuration Installation and Maintenance Manual A hash will appear indicating that the previous entries where accepted and a command can be entered.
For further information on the commands that can be used here please refer to the Using Telnet section from page This file is called areacodes. This area can be accessed via a browser or Command Prompt as described in the Admin Access to a Call Server section on page Page Installation and Maintenance Manual Contacts Import The Import option allows Contact entries stored on an existing database to be imported into the configuration.
The field names must match the following syntax: company, name, phone, fax, mobile, home, spare1, spare2, ambiguous, mail, firstname, lastname, description, department, job, street, city, county, postcode, country, ourAccount, theirAccount, URL, autoURL Save the file storing this information in a. Page Installation and Maintenance Manual You may wish to use this file as a means of changing the order the Contact entries are displayed in the database.
Make the changes required, save the file as contacts. Page Installation and Maintenance Manual The Import function will always add entries to the database; therefore if you accidentally press the Import button twice the entries will be added twice.
Use the Remove button to correct this. Remove The Remove button will delete all entries from the Dial Plan entered in the Use This Plan field that match entries found in dialplan. The file containing these entries must be called ddiplan. Page Modify Users Installation and Maintenance Manual The Time Plan Name is stored as a number, which is unique to each system and therefore cannot be exported between systems.
Export Option If this option is selected when exporting to ddiplan. Page Installation and Maintenance Manual Select the Dump button The configuration will be placed in a file called modify.
Page Reset Switch Firstly perform an orderly shut down as explained above. The LED will turn off for 10 seconds and then flash rapidly as the system restarts. Alternatively wait for 60 seconds the module will automatically restart.
At this point the power can be removed. Page Restore the system Rename the backup file to be used to newdatabase. Perform an orderly shut down of the Call Server by pressing the Reset Switch once. Page Installation and Maintenance Manual Select the Reboot Callserver button, and the call server will reboot and the configuration of the system will be as per the backup file.
Please note: a backup of the configuration from a Call server cannot be sent to a Call Server and vice versa, as well as a backup from a Call Server cannot be sent to a Remote Call Server and vice versa. Page Upgrading The System Installation and Maintenance Manual Once the Call Server is back up verify that it is running the configuration you expect before connecting it back into the network.
You can now restore voicemail and any web pages as described in the Troubleshooting Voicemail section from page and in the Internal Web Server section from page Press the Reset Switch once to restart the Call Server or wait for the Call Server to automatically reboot and the patch will be sent to the Call Server.
The LED will flash twice, flash twice again after 2 seconds and then turn off for 10 seconds. Page Installation and Maintenance Manual The loader will only be upgraded if a newer version is detected. However, if you wish the loader to be upgraded nonetheless you can enter: eg upgrade loader Page Installation and Maintenance Manual The unit will be upgraded and the reboot will complete Please note that this method relies on the TFTP Server address of the phone being set to the Call Server providing the upgrade software.
Please refer to the Using Setnet section from page on details how to view and amend this entry. Page Installation and Maintenance Manual A hash will appear, indicating that the previous entries where accepted and a command can be entered. Press the screen while rebooting the unit. Page Installation and Maintenance Manual software version being run is the same as the version available on the Call Server an upgrade does not take place. If the PCS 50 is running as a partner again any Preferences settings will be saved and can be used with the new software.
Page Accessing The Log Files Accessing the log files When requesting support from SpliceCom the Support staff may request copies of files providing a trace of the system. Page Using Telnet - poweroff and restart, so can be done remotely reboot - reboot and restart, SpliceCom LED flashes for a minute before rebooting chmod - change file permissions e. This is used to control display language for this user.
Manual call recording is disabled. HotelRoom For future use. No spaces or punctuation should be used. Spare1 Telephone Number 64 Characters. Splicecom Maximiser Brochure pdf. This form collects details which we will use to contact you in relation to your enquiry. The data will not be shared for marketing purposes outside of our group.
Further details about how data is stored and used can be found in our privacy notice. Splicecom systems. Have any questions? Contact us now sales southern-comms. Splicecom System Components The Splicecom Maximiser Call Server Each Call Server can support up to IP or analogue phone extensions and is supplied with an initial 4 voicemail ports and 1, hours of voicemail storage.
Network Terms Consultancy Download Brochure. Line Number. Loading results. Services available up to 30Mb. Services available up to 20Mb. ArsE92 Original Poster 20, posts months. Any experts in the house? I've got some kit from an office shutdown that I need to reset and put on Ebay. Does anyone know how to factory reset a Call Server? I have no idea what the IP address is.
TonyRPH 11, posts months. I used to manage that exact model up to around , and the business I worked for at the time went into administration. I found that getting support from anyone else other than the supplier was nigh in impossible. They had a forum, but even that was only available to certain people only. I can't remember if the box had a reset button on it somewhere?
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